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[null,"Time plan - Customer Relation Survey"]
[null,"Here is a template with tips on activities and suggested timeframes for implementation to use as a basis when planning your survey and follow-up. Conditions and time requirements vary from customer to customer. Save time and enable benchmark? Tip: Use Brilliant's standards and/or base your survey on the same set up as your previous surveys to reduce time and enable a tighter schedule. You also get the opportunity to compare against your previous results or against Brilliant's benchmarks."]
[]
[null,"Activity","Time to survey activation","Responsible","Function in platform","Comment"]
[null,"Start-Up meeting","- 5 weeks",null,null,"Internal meeting, create a plan for survey & follow up"]
[null,"Prepare Respondent data file","- 5-2 weeks",null,null,"Update respondent list. The time required depends on the quality of your original data and the setup you have chosen in Brilliant's platform, as well as whether all information is available in your original data or needs to be supplemented."]
[null,"Content, Survey questions/packages","- 3-4 weeks",null,"Library","Preferable, use existing template to the previous survey for the possibility of comparison and no preparation is needed. Optionally, supplement with additions, adjustments, translations if necessary = plan time for preperation"]
[null,"Content, communication (email/sms)","- 3-4 weeks",null,"Library","Use the existing template advantageously. No preparation is required. Optionally, make additions, adjustments, translations if necessary. = plan for preperation"]
[null,"Order Brilliant Professional services","- 3 weeks",null,null,"E.g. Facilitating of results, Close the loop workshop"]
[null,"Import Respondent data","- 2-3 weeks",null,"Manage organisation/Segment","Use batch import fuction in the platform"]
[null,"Workshop - Close the loop",null,"Brilliant/Customer",null,"Gather the team to provide the right conditions for effective and successful follow-up work. Yourselves or as optional service from Brilliant"]
[null,"Internal users","- 1-2 weeks",null,"Manage organisation/Internal users","Add/Update users and add access levels"]
[null,"Survey set up","- 1-2 weeks",null,"Surveys/Create","Create survey in the platform - questions, selection, communication template, scheduling (start, stop, reminders, report), preview survey"]
[null,"Survey Activation",{"$nulls":3},"Automatic send-out"]
[null,"Check response rate","+ 0-2 weeks",null,"Surveys/Active","Add reminder or adjust due date if needed"]
[null,"Act - Close the loop","+ 0-2 weeks",null,"Act/Close the loop","Act on individual customer feedback while the survey is active - document in platform"]
[null,"Survey End date","+2 weeks",null,null,"Results are calculated automatically, available the day after closing"]
[null,"Analyse result",null,null,"My result"]
[null,"Act - Close the loop","+2 weeks",null,"Act/Close the loop","Continue acting on individual customer feedback"]
[null,"Presentation/Facilitation of results","+4 weeks","Brilliant/Customer",null,"Optional service"]
[null,"Act - Close the loop Strategic",{"$nulls":3},"Actions and action plan"]
[null,"Feedback within the organisation",null,null,"My result/Summary/Ppt","Overall insights and planned actions"]
[null,"Provide feedback to your customers",null,null,"(Your) CRM system","Give thanks for customer´s feedback - feel free to bring up examples of strengths and what actions you are planning/implementing based on feedback"]